This Privacy Policy explains how Cycle Haven handles personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, workshop visits, service intake, repairs, and related communications.
We use personal data to respond to inquiries, schedule and manage workshop services, inspect bicycles, prepare quotes, carry out repairs and adjustments, record approvals, complete payments, provide service summaries, maintain business records, operate the website, and meet legal or security obligations. We may also use limited data to improve service administration and handle follow-up communication related to completed work.
We may share personal data with service providers that help operate the website, process payments, support communications, store records, or provide technical maintenance. If a repair requires parts or related logistics support, limited information may be shared to complete the service. These parties are expected to use the data only for the assigned purpose.
We may disclose personal data where required to comply with law, lawful requests, court orders, tax or accounting obligations, or to protect our rights, customers, staff, or property. We may also share information where necessary to prevent fraud, misuse, or security incidents.
Subject to applicable law, you may ask to access, correct, or delete certain personal data, and you may object to or restrict some processing in limited circumstances. Where we rely on consent, you may withdraw it for future processing, without affecting prior lawful processing.
To make a privacy request, provide enough information for us to identify the relevant records and verify your identity where needed. We may ask for additional details if the request is unclear, incomplete, or cannot be matched to our records.
We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, we delete it or anonymize it where practical.
When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how we handle personal data, we may provide an additional notice through a reasonable communication channel.
We may collect identification and contact details, service request information, bicycle intake and inspection details, quote and approval records, payment and collection information, and limited technical data such as device or browser information. Where relevant to a service inquiry or repair, we may also process notes about the bicycle’s condition, requested work, and service history.
We receive data from users when they make an inquiry, book a service, submit a contact form, visit the workshop, or communicate by phone or email. We also generate records during inspection, quotation, repair, quality checking, and collection, and we may obtain limited technical data from the website or connected systems.
The website may use session cookies, persistent cookies, and similar technologies for basic site operation, preference storage, and traffic measurement. These tools help the site function properly, remember selected settings, and understand how the website is used.
We use standard browser and site controls to manage cookies and similar technologies. You may block or delete cookies through your browser, and some devices may offer additional privacy settings. If cookies are disabled, parts of the website may not function as intended.
